Shipping & returns information
At Jessica's Pens, Bookish Bundles and More, we strive to make your shopping experience as smooth as possible, from browsing our unique products to receiving them at your door. Please read our shipping and returns policy carefully to understand how we handle your orders.
Frequently asked questions
We've put together answers to some of the most common questions about our shipping and returns process. If you don't find what you're looking for, feel free to contact us directly.
How do you send out orders? Do you have different shipping speeds or costs, like for local or faraway customers?
All items from Jessica's Pens, Bookish Bundles and More are made to order, ensuring each product is crafted with care specifically for you. Once your item is created, we will ship it out. Shipping speeds and costs may vary based on your location (Atlanta, Georgia, United States and beyond) and the shipping method chosen at checkout. You'll see detailed options during the purchase process.
What's your policy if a customer wants to return something or exchange it for a different item?
We offer a 7-day return policy exclusively for products damaged due to shipping. Because our items are made to order, we cannot accept returns or exchanges for other reasons. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What should customers do if they receive an item that's damaged or not what they ordered?
If you receive an item that is damaged or not what you ordered, please reach out to us immediately. To help us process your request swiftly, please send us a picture of both the package and the damaged or incorrect product to [[email]]. This will help us assess the situation and provide the best solution.
Do you ship internationally?
Currently, Jessica's Pens, Bookish Bundles and More primarily ships within the United States. For international shipping inquiries, please contact us at [[email]] for potential options and associated costs. We're always looking to expand our reach!
How long will it take to receive my order?
Since all our products (pens, bookish bundles, keychains, shirts) are made to order, processing time can vary. Typically, orders are crafted and ready for shipment within 3-5 business days. Shipping times will then depend on the chosen method and your location. You will receive a tracking number once your order has shipped.
Can I track my order?
Yes, absolutely! Once your made-to-order item from Jessica's Pens, Bookish Bundles and More is completed and shipped, you will receive an email notification containing a tracking number. You can use this number to monitor the progress of your delivery directly through the carrier's website.
What if my package is lost in transit?
While rare, if your tracking information shows that your package from Jessica's Pens, Bookish Bundles and More is lost in transit, please contact the shipping carrier first. If they are unable to resolve the issue, then reach out to us at [[email]] with your order number, and we will do our best to assist you in resolving the matter.
What if I entered an incorrect shipping address?
If you realize you've made an error in your shipping address after placing an order with Jessica's Pens, Bookish Bundles and More, please contact us immediately a jessicabrisson995@yahoo.com or text us at 423-834-6605. We will do our best to update the address before your made-to-order item is shipped. However, once an order has been shipped, we cannot guarantee changes.
Need more assistance?
If you have any further questions regarding our shipping or returns policies, or need help with an existing order, don't hesitate to reach out. Our team at Jessica's Pens, Bookish Bundles and More is here to ensure your satisfaction with our unique pens, bookish bundles, keychains, and shirts.